General conditions

General Conditions of Sale

1. Subject matter

The purpose of these General Conditions of Sale (hereinafter referred to as "GTC") is to define rights and obligations between:

  • Volt Events, located at 60 impasse of the Bellay 83700 SAINT RAPHAËL, Siret: 81225593300028, represented by DONATI LUDOVIC, (hereinafter referred to aswww.volt-eventsOr "We")

and

  • Any natural or legal person wishing to make a purchase on the website www.volt-events (hereinafter referred to as "Customer" or "You").

By ordering products or services on the site www.volt-events, the Customer fully and without reservation accepts these GTCs.

2. Scope

These Terms and Conditions apply to all sales of products and/or services made on the site www.volt-events, unless prior written agreement provides for different conditions. They shall prevail over any other general or special conditions not expressly approved by volt events.

3. Acceptance of conditions

The Customer acknowledges that he has read these Terms and Conditions before placing an order and expressly declares that he accepts them without reservation. These Terms and Conditions are available at any time on the website www.volt-events.fr and, where appropriate, shall prevail over any other version or other contradictory document.

4. Products and services

4.1. Product/service characteristics

The essential features of the products and/or services offered are presented on the website www.volt-events.fr. The Customer is required to check this before placing an order.

4.2. Availability

Our offers of products and services are valid within the limits of available stocks. In case of unavailability of a product after placing the order, we will inform you by e-mail as soon as possible. You will then be able to maintain the order with a revised delivery time, accept an equivalent product or cancel the order.

5. Command

5.1. Ordering process

To place an order, the Customer must:

  • Select the product or service(s) of your choice.

  • Validate his basket.

  • Fill in the necessary information (coordinates, delivery method, payment method, etc.).

  • Check order accuracy.

  • Confirm order and proceed with payment.

5.2. Order confirmation

The sale will be considered final only after full payment of the total order amount and receipt of an e-mail order confirmation sent by volt events.

6. Prices

6.1. Definition

Prices are shown in [devise], all taxes included (including taxes), unless otherwise stated. They do not include any shipping costs, invoiced in addition, and indicated before the final validation of the order.

6.2. Price changes

volt events reserves the right to change its prices at any time, but the products and/or services will be invoiced on the basis of the rates in force at the time of validation of the order.

7. Payment methods

7.1. Methods of payment

Payment may be made by:

  • Credit card (Visa, MasterCard, etc.)

  • Bank transfer

  • PayPal or other online payment service (if applicable)

  • Any other payment method specified on the site www.volt-events.fr

7.2. Secure payments

Online payments are secured via [nom de la plateforme de paiement sécurisée]. The information transmitted shall be encrypted, ensuring the confidentiality of the data.

7.3. Failure to pay

volt events reserves the right to refuse to make a delivery or to honour an order in case of total or partial non-payment of a previous order or in case of pending payment dispute.

8. Delivery

8.1. Place of delivery

The products are delivered to the address indicated by the Customer when ordering. The Customer must ensure the accuracy of the delivery address.

8.2. Delivery time

Delivery times are indicative. In case of delay in delivery, volt events undertakes to inform the Customer as soon as possible. The Customer will not be able to claim any compensation in case of delay if it is due to a case of force majeure or a third party.

8.3. Risk transfer

The transfer of risk occurs upon delivery of the goods to the carrier. It is the responsibility of the Customer to check the condition of the package upon receipt and to issue reservations with the carrier within a reasonable time.

9. Right of withdrawal

9.1. Legal time limit

In accordance with the legal provisions, the Customer has fourteen (14) calendar days from receipt of the product to exercise his right of withdrawal without having to justify reasons or to pay penalties.

9.2. Exercise of the right of withdrawal

In order to exercise its right of withdrawal, the Customer must notify its decision in writing (post or e-mail) to [coordonnées du service client]. A model withdrawal form may be provided.

9.3. Return of products

The products must be returned in their original condition and packaging accompanied by all their accessories. The costs of return shall be borne by the Customer, unless otherwise provided.

9.4. Refund

In the event of a valid withdrawal, the Customer will be refunded within fourteen (14) days from the date of receipt of the products by volt events or proof of their dispatch.

10. Guarantees and after-sales service

10.1. Legal guarantee

The Customer enjoys the legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code) and the legal guarantee against hidden defects (articles 1641 et seq. of the Civil Code).

10.2. Conditions of application

For any warranty request, the Customer must contact the after-sales service of volt events to [coordonnées]. Return costs may be borne by volt events in the event of a proven defect covered by a legal guarantee.

11. Liability

volt events shall not be liable for direct or indirect damage resulting from the use or misuse of the products. In no case shall volt events be liable for any intangible, indirect or financial damage.

12. Intellectual property

All elements of the site www.volt-events.fr (texts, images, logos, trademarks, database, etc.) are protected by intellectual property law. Any reproduction, exploitation or use, even partial, without express authorization is strictly prohibited.

13. Personal data

13.1. Collection and use

Information and data collected on the site www.volt-events.fr are necessary to manage orders, improve services and communicate with the Customer. Personal data are processed in accordance with the privacy policy available on the site.

13.2. Customer rights

In accordance with the legislation in force (GDPR and the Computer and Freedoms Act), the Customer has the right to access, rectify, oppose, delete and portability of his data. Any request should be addressed to [coordonnées du DPO ou du service concerné].

14. Major Force

volt events cannot be held responsible for the total or partial failure to fulfil its obligations if this is due to an event of force majeure as defined by french law and jurisprudence (natural disaster, pandemic, conflict, strike, etc.).

15. Applicable law and jurisdiction

These Terms and Conditions are subject to French law. In the event of a dispute, and in the absence of an amicable resolution, the French courts will have sole jurisdiction.

16. Dispute resolution

In case of dispute or dispute, the Customer will address first to volt events to try to find a friendly solution. In accordance with Article L.612-1 of the Consumer Code, the Customer may use a consumer mediator free of charge for a friendly resolution.

17. Customer service

For any information or question, customer service can be reached by:

  • Tel. 07 68 68 94 72

  • E-mail : contact@volt-events.fr

  • Mail : Volt Events 60 belley dead end - 83700 ST RAPHAEL

18. Safeguard clause

If one or more provisions of these General Terms and Conditions are to be deemed invalid or declared to be invalid by law, regulation or by a final decision of a competent court, the other provisions shall retain their full force and scope.

19. Modification of the Terms of Reference

volt events reserves the right to modify these GTCs at any time. In this case, the applicable GTCs are those in force on the date of the Customer's order.

Date of last update: 14-02-2025

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